n this role, you will be responsible for developing and implementing strategies to attract, retain, and maximize the engagement of our high-value customers. You will lead a team of VIP managers, ensuring that our VIP clients receive exceptional service and exclusive benefits, contributing significantly to the overall growth and success of our iGaming platform.
Responsibilities։
- Directing the VIP Department responsible for VIP segment management.
- Overseeing and enhancing business processes within the department.
- Crafting a robust, long-term strategy for engaging with the company’s VIP customer segment.
- Driving the development and execution of initiatives aimed at elevating service and sales for VIP clients.
- Designing a compelling loyalty program.
- Implementing precise customer segmentation techniques.
- Collaborating with CRM to orchestrate enticing giveaways and bonuses for VIP clients.
- Pioneering a comprehensive system for tailoring individualized approaches to each company client.
- Creating a system tailored to provide personalized approaches for each client
- Establishing a motivation system and KPIs to drive excellence among department employees.
Requirements:
- Experience as Head of Customer Service/Head of VIP Client Services.
- iGaming experience.
- Marketing experience, selection of promotions, and individual bonuses.
- Experience working with the premium segment in the B2C sector.
- Understanding the principles of working with VIP clients.
- Spoken English and Russian
- Knowledge of sales techniques.
- High level of empathy, and sensitivity to customer needs.
We are ready to offer:
- Flexible hybrid work arrangement
- The budget for training and professional education
- English classes
- Work equipment